FAQs

How Many Photos Do You Take?

We take lots of photos! We take extra angles in every room to make sure that we have the absolute best views of the house. While exact image count will depend on the size of the listing and what features there are at the property to showcase. As a standard we deliver between 35-50 photos per house. Rest assured, the photos you receive will depict the entirety of the listing!

What If I Am Not Totally Satisfied?

Customer satisfaction is our top priority. If you ever feel like we missed something, or didn’t deliver the quality you expect from Haus Photo Co, please reach out and we will get it taken care of as soon as possible. We have a 100% satisfaction guarantee, we will make it right.

How Do I Pay For Haus Photo Co. Services?

Upon completion of your appointment, you will be sent an invoice through our secure processing software, Jobber. This invoice will be where you input your credit card information. This invoice is secure and only available to you. After your first Haus Photo Co. appointment, you will be sent access to your own Client Hub, this will be your place to view appointments, check invoices, make payments, and request new appointments.

Is There A Deadline For Scheduling?

For weekday appointments please have job requests submitted by 5pm the day before in order to guarantee a response for an appointment. Requests submitted after 6pm may not be addressed until the next business day. For Saturday bookings, to guarantee a spot on the calendar please have requests submitted by 5pm on Thursday of that week. Next-day or day of appointments for Saturdays may not be available.

Are there travel fees?

While we try to have our service area as broad as possible, there are still some areas that are outside of our normal service area, and require a travel fee. For a complete list of those areas please check here. If the location of your property is not listed, please reach out.

When Can I Expect My Photos?

Haus Photos are guaranteed to be delivered within 24 hours. While our policy is a 24 hour photo turn around, it is most likely that you will receive your phots by the morning after your appointment, if not sooner.

Luxury Photos take a little bit longer to edit, and their turn around is guaranteed in a 48 hour period. This 48 hour turn around time is also guaranteed for any videos ie; slide show video, walkthrough video, or aerial video.

Who Owns The Rights To The Photos?

For a full explanation of our Haus Policies on photo rights pleas click here. The short answer is that Haus Photo Co. retains the copyright to the photos, and you receive full usage rights for the photos. We keep the copyright however we will not re-sell your photos or use them anywhere outside of our website and social media as marketing materials.

Can You Access My Anytime Appointment If It Has Supra Lockbox?

Unfortunately no, we can not access a Supra lockbox. The Supra lockbox is for realtors only. If you also have a contractors lockbox at the home, and give us that code, we can photograph that listing for you, while you secure your next listing!